THE LEARNING TOOL


  2) MANAGING CONFLICT

Why Bother?

The survival of the human race increasingly depends on our ability to relate to each other. This is especially true in a community setting since wherever people work together conflict or social tension exists. Conflict can be disruptive to life in communities and most individuals tend to avoid it as often as possible. In a community setting, it may well be that the emphasis should mainly be on managing a conflict rather than seeking some specific resolution or negotiation. As community builders, we can assist group members to understand the source and nature of a conflict and that, while uncomfortable, conflict can be useful for creativity and problem solving.

The Situation:

The community group is typically silent when alternatives are asked for and members never disagree in work sessions. It's apparent, though, that some members are unhappy and spread rumors and talk outside the meetings about how badly things are going.

Should you:

(A) Be thankful that they are quiet and keep plugging along since you have the majority on your side.

(B) Confront the group about the rumor mill and make a plea for participation.

(C) Add some new members to change the balance and character of the group.

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The Heartland Center for Leadership Development. A Field Guide to Community Building.
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